Guest engagement for restaurants
Great service. Beyond the table.
Bring WhatsApp, AI assistance, customer records, feedback and campaigns together. Give your team more room for hospitality.
Serv / AI assistantWhere can I find your menu?
Keyword rules
No matching rule
Knowledge base
Menu document available
AI assistant
Answer using restaurant information
You can see our menu at serv.example/menu.
Cannot answer? Hand the conversation to staff.
The messages your team answers a hundred times a week
From the first message to the next visit.
Connect your conversations, get to know your guests, and keep the relationship going after they leave.
Getting started
Connect your restaurant
Set up your outlets, connect WhatsApp and invite your staff. Keep your restaurant profile and opening hours together.
Give your assistant context
Add knowledge base documents, write keyword rules and choose how the AI assistant speaks and hands over to staff.
Keep guests coming back
Log visits, configure your feedback flow and prepare campaigns for your chosen audience.
Every conversation. One shared inbox.
Keep WhatsApp conversations in one place. Use keyword rules for familiar questions, AI assistance for the rest, and a staff queue for conversations that need a person.
Automation and your team, working in the same conversation.
Illustrative conversation
matched rule: hours
AI assistant: knowledge base
Staff help needed
NEEDS ATTENTIONThe assistant could not answer this request and handed the conversation to staff.
Dani took the thread|
HUMANA clear queue for your team
Switch between All, Needs attention, Human and Auto to see which conversations need your help.
Keyword rules first
Keep repeat answers consistent with rules you write. When no keyword rule matches, the enabled AI assistant can use your knowledge base.
People when it matters
The assistant hands over when it cannot answer. Human mode gives staff control of the conversation.
Connected to WhatsApp
Connect your WhatsApp Business number and manage incoming conversations from Serv.
AI assistant
Your knowledge. An extra pair of hands.
When a message does not match a keyword rule, the enabled AI assistant uses your knowledge base to respond. Set its tone, keep restaurant information up to date, and choose the handoff message guests receive when it needs your team.
- Create and edit knowledge base documents for your menu, locations and other restaurant information
- Set the assistant's tone and behaviour separately from the facts it uses
- Try a customer message against your knowledge base without sending anything to a guest
- See recent activity, replies, tokens and cost, and configure monthly usage limits
Customers & visits
Know the guest behind the message.
One customer record per person, across every outlet. Bring guest details and visits into the same place as your conversations.
A shared customer record
Keep one record per phone number across outlets. Add guests by hand, upload a spreadsheet, or let records arrive through visits and WhatsApp.
Visits that start the follow-up
Log a visit to schedule your feedback flow. Browse recent visits or widen the date range to look further back.
Built around your outlets
Manage outlets, restaurant profiles and staff from Settings, with customer records shared across locations.
A follow-up that fits your restaurant.
Each logged visit schedules your feedback flow. Choose the delay, shape the questions, and decide how the conversation continues based on the guest's answers.
From a logged visit to a considered follow-up.
Example flow. Questions and branches are configurable.
Visit logged
Table closed, guest on file
How was the food?
Then: how was the atmosphere?
Condition met
Continue the follow-up
- Choose the next message
- Add a module to your flow
- Preview the customer experience
Alternative branch
Take a different path
- Ask another question
- Collect more guest feedback
- Define your own next step
Your timing
Set how long after a visit the opening message is sent. Adjust the delay from the feedback flow screen.
A visual flow editor
Build with messages, questions, modules and conditions. Change the experience without editing code.
Preview as a customer
Walk through the conversation before saving changes, so your team can check the questions and branches.
Responses worth following up
Review collected feedback in the live Feedback responses tab and give your team context for the next conversation.
Give guests a reason to return.
Build a promotional broadcast, choose the outlets and audience, then review it before sending. Manage your campaign messages and WhatsApp templates in one place.
New campaign
Illustrative preview- 01
Message
Write your promotion and add an optional attachment.
- 02
Outlets
Choose the locations for this campaign.
- 03
Audience
Choose and review your recipient list.
- 04
Review
Check the details before sending.
Your recipient list can be edited before the campaign sends.
A deliberate invitation, with the audience under your control.
Message, then audience
Start with your message and an optional attachment. Choose outlets and recipients through a guided campaign setup.
An editable recipient list
Choose the list for each promotion and make changes before it sends.
Review before sending
Check your campaign in the review step and track its scheduled time and status from the campaign list.
Message templates
Manage WhatsApp message templates alongside your campaigns, including what you hand out to guests.
After the visit
Keep the guest relationship in view.
Bring vouchers, review collection and guest feedback into your team's day-to-day work.
Issued vouchers
See the vouchers customers have received. Manage the offers you hand out through Campaigns and Message templates.
Google reviews
Connect Google Business Profile and link each outlet to its listing to see its reviews in the live Google reviews tab.
Feedback responses
View responses collected through your feedback flow in a dedicated live tab within Review analysis.
Review analysis preview
Explore sample topics, sentiment and suggested next steps. The analysis overview currently uses demo data; live AI analysis is not yet available.
A few things worth knowing.
Both. Keyword rules handle matching questions. When no rule matches, the enabled AI assistant uses your knowledge base to respond and hands over to staff when it cannot answer.
Yes. The AI assistant screen includes a Try it area that runs a customer message against your knowledge base without sending anything to a customer.
Yes. The inbox separates Auto, Human and Needs attention conversations, so your team can pick up conversations that need personal help.
No. The delay is configurable. Each logged visit schedules the feedback flow according to your timing, and you can edit its messages, questions and conditions.
Yes. Customers has one record per person across outlets, keyed by phone number. Add customers by hand, upload a spreadsheet, or let them arrive through visits and WhatsApp.
Yes. Campaigns use a recipient list you choose and can edit before sending. Setup guides you through the message, outlets, audience and review.
Google reviews and Feedback responses have live tabs. Google reviews requires connecting Google Business Profile and linking your outlets. The analysis overview, topics and suggested actions currently use demo data; live AI analysis is not yet available.
Yes. See replies, tokens, cost and recent activity, and set monthly reply or token limits. An optional soft cap allows replies to continue past the configured limit.
See how Serv fits your restaurant.
Explore the inbox, try the AI assistant, and walk through guest records, feedback and campaigns with us.
A walkthrough built around your team.